Shipping delays due to COVID-19
Dear Saguaro Family,
We sincerely hope that everyone is safe and practicing social distancing to stay well. We are working diligently on creating your custom pads and your “reorder” pads are being ordered as they come in!
However, due to the COVID-19 pandemic happening around the globe, we are unable to ensure pads will be delivered to you in the typical time frames allowed. This is out of our hands, due to all non-essential international shipments being held in customs.
While we are being told our show pad shipments are delayed right now, this too shall pass. We are still taking custom orders, are still able to ship in stock pads, and you can still “reorder” pads from our website. However, please be aware that there may be an extended wait from what is advertised on our website.
Please be patient with us as these unfortunate events are totally out of our control. Trust that we are working and doing everything that we can to ensure that things return to normal as soon as possible. We are sincerely sorry for the inconvenience this is causing you all and pray that you all extend grace to our small business.
At this time we are being advised that our pads will begin shipping again some time mid April. However, as we have seen, these are only estimates and will directly be affected as this pandemic unfolds further.
We have to stay as positive as possible in times like these and focus on the things that we can do rather than the things that we can’t. Although horse shows are postponed or cancelled, there will more eventually! We do want to encourage you all to take advantage of the down time from horse shows and get customs and “reorder” pads ordered during this time while you have time to spare. We also offer a payment service called Sezzle that allows you to make 4 interest free payments at checkout on our website. In addition to that, make sure you subscribe to our emails to stay up-to-date on the awesome sales and promotions we will have going on during this time.
For those of you who currently have a pad ordered with us, please give us grace and be patient with us. As soon as we are able to get your pad here to us, we will get it to you as fast as we can. Thank you all for the continued support. We will get through this! Stay safe, stay well, and practice, practice, practice with your ponies!