Terms & Conditions

Terms & Conditions

Last Updated: 2/4/26

By accessing and purchasing from Saguaro Show Pads, you agree to the following Terms & Conditions. Please review them carefully before placing an order.

Copyright & Intellectual Property

All designs, photographs, sketches, mock-ups, in-stock, reorder, and custom pads are the exclusive property of Saguaro Enterprises, LLC.

Our designs are original, one-of-a-kind creations and may not be copied, reproduced, or imitated in any form. Unauthorized use or duplication may result in legal action.

Design Variations & Product Representation

  • Saguaro reserves the right to restock any design, including custom designs.

  • Digital mock-ups and sketches are representations and may vary slightly from the final product.

  • Colors may vary due to screen, lighting, and monitor settings. Please verify colors before purchase.

  • All pads are handmade and may vary slightly in pattern and size (up to 1–3 inches).

These variations do not qualify as defects.

Website Navigation & Product Categories

Our website is divided into two primary categories:

In Stock

Items marked “In Stock” are physically available and ready to ship.

Reorder

Reorder items are remakes of previous designs and are made to your selected specifications. These items are not in-house at the time of purchase and require production time.

  • Colors cannot be changed on reorders.

  • Production and shipping timelines vary.

  • Current wait times are posted at the top of each reorder collection page.

  • We do not guarantee production updates, as items are made off-site.

If you are not comfortable with extended timelines, please purchase from our In Stock collection.

Returns & Store Credit

Final Sale Items

All sales are final for:

  • International orders

  • Sale items and discounted items

  • Performance and show wear

  • Custom-sized pads

Custom-sized pads may be eligible for store credit toward an in-stock item.

Standard Returns

All returns must be submitted through our Return Portal and include the required paperwork.

Requirements:

  • Returns must be unused and unmounted on a horse.

  • Original pad protector must be included if provided.

  • Returns must be submitted within 30 days of delivery.

  • Returns are issued as online store credit only.

  • Shipping and handling charges are non-refundable.

  • A 10% restocking fee applies to eligible returns.

Customers are responsible for all return shipping costs and must use trackable shipping.

Store credit is issued within 7–10 business days of return approval.

Returns submitted without prior approval will not be processed.

Exchanges are not offered. Store credit may be used for future purchases.

Wrong Address Disclaimer

Customers are responsible for providing accurate shipping information.

  • Address changes cannot be guaranteed after shipment.

  • Orders delivered to incorrect addresses will not be refunded or credited.

  • Please update your customer profile before ordering.

Cancellations

In Stock Orders

Cannot be canceled once placed.

Reorder Orders

May be canceled for store credit only.

Custom Orders

May be canceled for store credit. A $50 design fee will be retained.

Order Processing & Information

  • Orders typically ship within one week.

  • During high-volume periods, processing may be extended.

  • If inventory discrepancies occur, customers will be contacted with options.

  • Tracking is provided once orders enter fulfillment.

  • “Awaiting pickup” status indicates carrier scanning delays.

Reorder Order Information

Reorder customers may request:

  • Date submitted to manufacturer

  • Estimated delivery to Saguaro

  • Shipping confirmation to headquarters

Production updates are limited due to third-party manufacturing.

Shipping Information

Processing Times

  • In Stock: 4–5 business days minimum

  • Reorders: After arrival and inspection

Carrier Responsibility

All shipments include tracking and delivery confirmation.

Saguaro Show Pads is not responsible for:

  • Carrier delays

  • Customs fees

  • Lost or stolen packages

  • Delivered but missing packages

Contact carriers directly:

UPS: 1-800-742-5877
USPS: 1-800-275-8777
International USPS: 1-800-222-1811

Shipping Time Disclaimer

Delivery timelines are determined by carriers. We do not guarantee transit times and do not refund expedited shipping if carriers fail to meet estimates.

Defects & Damaged Items

Defect claims must be submitted within 3 days of delivery.

Include:

  • Photos

  • Full name

  • Order number

  • Pad number

Email: saguaroshowpads@yahoo.com
Subject: DAMAGE/DEFECT

Response time: up to 5 business days

Thread ends and minor stitching irregularities are normal and do not qualify as defects.

Improper care, handling, and sizing issues are not considered defects.

Custom Pad Orders

  • Custom orders may be canceled for store credit.

  • $50 design fee applies after mock-ups are created.

  • If canceled before mock-ups, full store credit is issued.

Return Mailing Address

Approved returns may be sent to:

Saguaro Show Pads Returns
276 Sam Bradley Rd.
Americus, GA 31709

Returns without portal approval will not be processed.

Limitation of Liability

Saguaro Show Pads is not liable for indirect, incidental, or consequential damages arising from product use, shipping, or delays.

Privacy Policy

Please review our Privacy Policy for information on data collection and usage.

Thank You

Thank you for choosing Saguaro Show Pads. We appreciate your trust and support.