Terms and Conditions
Our Saguaro Show Pads are unique and quality made. Not all pads are stocked so time for ordering and shipping varies. Please read carefully! If you have any questions, please CONTACT US.
We have our website organized by IN STOCK PADS & RE-ORDER PADS. You are able to order IN STOCK pads only if we have inventory. The RE-ORDER pads can be ordered at any time. Please realize that the lead time is extended because we are re-ordering that pad for you from our pad maker. The lead time is different due to the custom nature of our pads. Please contact us if you have questions about what is in stock and ready to ship. In stock pads are the only pads that we can guarantee by a certain date.
IN STOCK RANCH & SHOW PADS ship USPS. Your order over $250 qualifies for free shipping. Contact us if you have questions about any shipping costs, especially to other countries.
RE-ORDER & CUSTOM REINING/PLEASURE SHOW PADS:
Please allow up to 8 weeks for ordering and shipping of re-order and custom reining/pleasure show pads.
*We cannot guarantee any reordered pad will be in by any certain date*
RE-ORDER & CUSTOM RANCH PADS:
Please allow for up to 6 months for ordering and shipping of re-order and custom ranch pads. Please note that ranch pads are subject to take longer due to their unique, intricate designs. We are sorry for the inconvenience but know you will LOVE your unique pad! *We cannot guarantee any reordered pad will be in by any certain date*
*If you want to know if a pad will make it to you by a certain date, please ask us! We want you to be satisfied, and we will tell you to the best of our ability!*
Remember, time frame estimates are not guaranteed! Order time frames may be extended during times of high order volume, and pad orders are placed as they come in but once placed it is out of our hands and into the hands of our pad maker. We are in constant contact with our makers, but cannot control their production times.
Designs may vary from a sketch to finished product.
Reorder pads can vary in color slightly from the original.
All sales are final on sale pads.
- All sales are final on custom pads. However, we will make sure you are satisfied with the pad before it ships to you. You are responsible for being sure that you are happy with your color selections before you submit your final order.
Refunds can be given if:
- We make a custom pad and the colors and/or size is made wrong.
- Wait time exceeds 6 months on reorder ranch pad.
- Wait time exceeds 6 months on Reining/Pleasure Oversized Pads.
*Returns can be made within 3 days of delivery upon request for store credit. Return shipping charges will be covered by the buyer and a refund will be awarded once the pad arrives back to us in the same condition that it left in. (Pad cannot be dirty, used, or have ever been on a horse-even to try on). Refund will not include $19.95 shipping.
If your pad was $165, you will receive $145.05 back as a store credit ($165-$19.95).
Thank you for your purchase and we hope you visit us again soon!
Remember, time frames are only an estimate and are based on production volume.
All sales are final. No refunds. Store credit only.
Thank you for choosing Saguaro Show Pads!