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Terms & Conditions

 

 

COPYRIGHT NOTICE:

ALL DESIGNS INCLUDING SKETCHES, MOCK UPS, IN STOCK, REORDER, AND CUSTOM PADS ARE THE PROPERTY OF SAGUARO ENTERPRISES, LLC. OUR ONE-OF-A-KIND DESIGNS ARE NOT TO BE COPIED OR IMITATED IN ANY WAY. LEGAL ACTION CAN BE TAKEN IF OUR DESIGNS ARE COPIED.

 

TERMS & CONDITIONS:

  • WE RESERVE THE RIGHT TO RE-STOCK ANY PAD DESIGN THAT WE CREATE INCLUDING CUSTOM PAD DESIGNS.
  • DESIGNS MAY VARY FROM SKETCH TO FINISHED PRODUCT ON DIGITAL MOCK UPS.
  • COLORS MAY VARY SCREEN TO SCREEN. PLEASE VERIFY COLORS PRIOR TO PURCHASE.

NAVIGATING THE WEBSITE:

Saguaro Show Pads are unique and handmade works of art. 

Our website is carefully divided into categories “IN STOCK” & “REORDER”. Please make yourself aware of the difference.

IN STOCK means that the item shown is actually here in house and can ship without having to be made first. 

  • RE ORDER means that you are purchasing a remake of an item that we have had made or have had previously. These are not in house and are not made in house. We submit the order based on the size specifications you choose at checkout. Colors cannot be changed when purchasing a reorder. There is a wait time on remakes due to the pad needing to be made and shipped to us. Every Saguaro pad is made with love and care and require time to be done correctly. Please check the top of the reorder collection pages while shopping to see the latest on time frames. Currently, there is a Covid-19 update on how Covid has changed the landscape of our reorder time frames now. Please view this example at the top of our Reining/Pleasure Re Order collection.

RETURNS:

ALL SALES FINAL:

  • All sales are final on international orders. No exceptions.
  • All sales are final on SALE items. Including discount codes over 15% off.
  • All sales are final on PERFORMANCE WEAR & SHOW WEAR. 
  • All sales are final on custom sized pads. No exceptions. Store credit for amount spent can be transferred to an in stock product of your choosing if need be.

 

STANDARD RETURNS: 

  • All returned pads must include the pad protector if it was shipped to you in it. If the pad arrives with no pad protector, it will not be eligible to be returned and will be shipped back to you.
  • Returned pads must be unused and any item that appears to have been tired on a horse will not be eligible to be returned and will be shipped back to the customer.
  • Pads may be returned for ONLINE STORE CREDIT within within 30 days of delivery. Store credit will be applied for the amount paid for the customer. Credit will be awarded sans any shipping and handling charges.
  • When returning a pad, please include the original invoice and any notes (written or via email) as to why you are returning the pad.
  • Exact colors of pads and clothing may vary due to lighting and screen/monitor imaging. All colors are detailed in the product descriptions. Please confirm colors prior to purchasing. Variations in color do not qualify as defects and the buyer will pay return shipping if a return is attempted. 
  • Show pad patterns also may vary. These are handmade and may vary slightly from make to make. Variations in pattern do not qualify as defects and the buyer will pay return shipping if a return is attempted. 
  • We are not responsible for damages to pads or clothing caused by improper care, handling, or incorrect sizing. None of these reasons qualify as defects and will not qualify for a return.
  • The customer is responsible for all return shipping costs. Please use a shipping method that provides a tracking number for your reference to ensure safe delivery. 
  • A store credit code will be emailed to the email address on file within 7-10 business days after we receive the returned item including instructions on how to redeem your credit.
  • Please remember that discount codes cannot be applied after an order is placed. If you cannot use your credit, please email us and ask for assistance before placing your order. 

WRONG ADDRESS DISCLAIMER:

Please double check your shipping address and contact information prior to placing an order. Shipping address can be changed by contacting us but we cannot change it if your package has already been shipped and we do not guarantee that we will catch your email in time. We are not responsible for packages sent to the wrong address. This is your responsibility as the customer to check this and edit this information in your customer profile on our website. Neither refunds nor store credit will be awarded if your order is delivered to an address you are no longer receiving mail at. 

 

EXCHANGES:

  • Due to our limited quantities and fast inventory turnover, we cannot guarantee exchanges. Any returned pad that qualifies as an exchange can be swapped for any other IN STOCK pad. We cannot hold merchandise while waiting on your return to arrive. Once your return arrives with the original invoice and note from you, we will contact you regarding options. At that point, you may select an exchange from our current inventory. 

ORDER INFORMATION: 

  • If you ordered an item that has sold out or had an inventory miscount (rare but it happens occasionally), we will contact you via email listed on your order with options on how you would like to proceed.
  • We are a small business with a very small team that does all of the marketing, designing, shipping & handling, customer care, and so forth. Due to this, we ship about every other day. Our guarantee is that we try to ship within one week of the order being placed. If you need an item shipped fast, please contact us to ask about our next shipping day.
  • When you purchase an IN STOCK pad and your order has began being processed by us, you will receive an email stating that your order is on the way. Within that email, you will see tracking for your order. If the tracking shows that it is awaiting pickup from the carrier, it means that it has not left out facility yet. In some cases, this could mean that the carrier simply did not scan the package in upon pickup. Please keep checking your tracking for updates on package movement.
  • When you purchase a RE ORDER pad please understand the following: Our process is unique in the way that we allow our customers to purchase items that are not in stock. This allows our customers to purchase a more customized item than the standard in stock inventory we offer. This allows you to select and change your pad size with no extra charge. However, that also means that your Saguaro pad had to be made to your specifications. Our pads are hand crafted and take time to be made. Our wait times are posted at the top of the re order product pages as well as in Terms & Conditions page. Once your order arrives, we immediately photograph and process your special pad. This can take a few days as our pads arrive in large shipments. Once your order has began being processed by us, you will receive an email stating that your order is on the way. Within that email, you will see tracking for your order. If the tracking shows that it is awaiting  pickup from the carrier, it means that it has not left out facility yet. In some cases, this could mean that the carrier simply did not scan the package in upon pickup. Please keep checking your tracking for updates on package movement.
  • We do not guarantee updates on RE ORDER pads. Our pads are not made in house and we usually do not know where your order is in production until we have notice of completion. If you are not comfortable with not knowing, please select from our IN STOCK options. 

Information you CAN request regarding your order containing a REORDER: 

  • What day was my order placed with your manufacturer? 
  • What is my soft estimated delivery date to Saguaro? 
  • Have you been notified of shipment to Saguaro headquarters?

SHIPPING INFORMATION:

  • All orders over $350 qualify for free shipping. Contact us if you have questions about any shipping costs, especially to other countries. 
  • Shipping and order processing for IN STOCK items generally take at minimum 4-5 business days to be processed and packaged before they are shipped out of our headquarters. Once your order has started being processed by our staff, you will begin getting email notifications regarding your order with tracking.   
  • Shipping procedure for IN STOCK pads: Once your order has began being processed by us, you will receive an email stating that your order is on the way. Within that email, you will see tracking for your order. If the tracking shows that it is awaiting pickup from the carrier, it means that it has not left out facility yet. In some cases, this could mean that the carrier simply did not scan the package in upon pickup. Please keep checking your tracking for updates on package movement.
  • Shipping procedure for RE ORDER pads: Once your Saguaro reorder pad has been made to your specifications and arrived here to Saguaro headquarters, we photograph and process your special pad. This can take a few days as our pads arrive in large shipments. Once your order has began being processed by us, you will receive an email stating that your order is on the way. Within that email, you will see tracking for your order. If the tracking shows that it is awaiting  pickup from the carrier, it means that it has not left out facility yet. In some cases, this could mean that the carrier simply did not scan the package in upon pickup. Please keep checking your tracking for updates on package movement.
  • All Saguaro shipments include tracking and delivery confirmation that is emailed directly to our customers automatically. If you did not receive these notifications, please ask us to resend them to you. 
  • If your tracking shows delivered but you have not received your package, please contact the shipping service directly. On our end, there is very little we can do to aid you in tracking a lost package and therefore, we are not responsible for tracking down lost packages. We cannot be held accountable for packages that are lost or stolen when the tracking shows delivered with confirmation. 

Any lost package inquiries can be made with the following: 

UPS: 1-800-742-5877

USPS: 1-800-275-8777

International USPS: 1-800-222-1811

 

Shipping Time Frame Disclaimer: 

Saguaro Show Pads in NOT responsible if the package is not delivered in the carrier defined shipping times. Once the package is picked up, we cannot control how long it takes to ship to your doorstep. Shipping companies are facing COVID related challenges that could prevent package from being delivered in the allotted time on the initial tracking number. We will NOT refund additional shipping charges if the carrier fails to meet their estimated shipping times laid out within the tracking information.

Saguaro Show Pads is not responsible for: carrier related shipping delays, international duties or custom fees, lost packages, damaged packages, or packages that are marked delivered by the carrier service.

Please contact your local Post Office or UPS post to obtain information regarding your lost package.

ITEM DEFECTS OR PROBLEMS WITHIN YOUR ORDER:

  • If you have received a Saguaro pad with any problems or defects, please contact our headquarters within 3 DAYS to inform us of the issue. If we are not notified within 3 days of item delivery per tracking, it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email. Please email issues to saguaroshowpads@yahoo.com with subject titled DAMAGE/DEFECT. Please include your first and last name, order number, and the pad number in your inquiry. Please allow 5 business days to receive a response from our team. We reserve the right to determine if an item is defective, returnable, etc.
  • Due to the intricate designs and multiple color changes in our ranch pad patterns, thread poking up is common. To fix this issue hold a pair of sharp scissors and hold them parallel to the pad. Carefully cut only the thread that is poking out making sure to miss the body of the pad. Cutting this off will not compromise the integrity of the pad. Threads poking out do not qualify as a defect and therefore do not qualify as a return.
  • We are not responsible for damages to pads or clothing caused by improper care, handling, or incorrect sizing.
  • Exact colors of pads and clothing may vary due to lighting and screen/monitor imaging. All colors are detailed in the product descriptions. Please confirm colors prior to purchasing.
  • Show pad patterns also may vary. These are handmade and may vary slightly from make to make. Variations do not qualify as defects and the buyer will pay return shipping if a return is attempted. 

 

CUSTOM PAD ORDERS:

  • Custom pad orders can be cancelled at any time. A store credit will be awarded to you to use at any time. A $50 design charge will be retained by Saguaro Show Pads for the time spent creating your digital mock ups. 
  • If your custom order is cancelled prior to mock up sketches are provided by Saguaro Show Pads, a store credit for the full amount will be awarded to the customer. 

RETURNS CAN BE MAILED TO:

SAGUARO SHOW PADS RETURNS

374 Middle River Rd.

 Americus, GA 31709 

For fast return processing, please include the original invoice with a note regarding the reason for return. If you cannot find this or one was not included In your order, please hand write information regarding the order and your contact information OR print a copy of the order confirmation mailed to you. 

Thank you for choosing Saguaro Show Pads!

Check out our PRIVACY POLICY