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Returns

RETURNS:
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ALL SALES FINAL:
  • All sales are final on international orders. No exceptions.
  • All sales are final on SALE items. Including discount codes over 15% off.
  • All sales are final on PERFORMANCE WEAR & SHOW WEAR. 
  • All sales are final on custom sized pads. No exceptions. Store credit for amount spent can be transferred to an in stock product of your choosing if need be.

 STANDARD RETURNS: 

  • All returned pads must include the pad protector if it was shipped to you in it. If the pad arrives with no pad protector, it will not be eligible to be returned and will be shipped back to you.
  • Returned pads must be unused and any item that appears to have been tired on a horse will not be eligible to be returned and will be shipped back to the customer.
  • Pads may be returned for ONLINE STORE CREDIT within within 30 days of delivery. Store credit will be applied for the amount paid for the customer. Credit will be awarded sans any shipping and handling charges.
  • When returning a pad, please include the original invoice and any notes (written or via email) as to why you are returning the pad.
  • Exact colors of pads and clothing may vary due to lighting and screen/monitor imaging. All colors are detailed in the product descriptions. Please confirm colors prior to purchasing. Variations in color do not qualify as defects and the buyer will pay return shipping if a return is attempted. 
  • Show pad patterns also may vary. These are handmade and may vary slightly from make to make. Variations in pattern do not qualify as defects and the buyer will pay return shipping if a return is attempted. 
  • We are not responsible for damages to pads or clothing caused by improper care, handling, or incorrect sizing. None of these reasons qualify as defects and will not qualify for a return.
  • The customer is responsible for all return shipping costs. Please use a shipping method that provides a tracking number for your reference to ensure safe delivery. 
  • A store credit code will be emailed to the email address on file within 7-10 business days after we receive the returned item including instructions on how to redeem your credit.
  • Please remember that discount codes cannot be applied after an order is placed. If you cannot use your credit, please email us and ask for assistance before placing your order.