RETURN POLICY 

 

ALL SALES FINAL:

• All sales are final on international orders. No exceptions.
• All sales are final on SALE items. Including discount codes.
• All sales are final on PERFORMANCE WEAR & SHOW WEAR. 
• All sales are final on custom sized pads. No exceptions. Store credit for amount spent can be transferred to an in stock product of your choosing if need be.

 

STANDARD RETURNS: 

• All returns must follow our return protocol available on our website under returns. A request MUST BE SUBMITTED & the proper paperwork MUST BE INCLUDED within the package in order for the return to be processed.

 

• All returned pads must include the pad protector if it was shipped to you in it. If the pad arrives with no pad protector, it will not be eligible to be returned and will be shipped back to you.

• Returned pads must be unused and any item that appears to have been tired on a horse will not be eligible to be returned and will be shipped back to the customer.

• Pads may be returned for ONLINE STORE CREDIT within within 30 days of delivery. Store credit will be applied for the amount paid for the customer. Credit will be awarded sans any shipping and handling charges.

• When returning a pad, please include the original invoice and any notes (written or via email) as to why you are returning the pad.

• Exact colors of pads and clothing may vary due to lighting and screen/monitor imaging. All colors are detailed in the product descriptions. Please confirm colors prior to purchasing. Variations in color do not qualify as defects and the buyer will pay return shipping if a return is attempted. 

• Show pad patterns and sizes may vary. These are handmade and may vary slightly from make to make. Variations in pattern do not qualify as defects and the buyer will pay return shipping if a return is attempted. Sizes can vary 1-3 inches.

• We are not responsible for damages to pads or clothing caused by improper care, handling, or incorrect sizing. None of these reasons qualify as defects and will not qualify for a return.

• The customer is responsible for all return shipping costs. Please use a shipping method that provides a tracking number for your reference to ensure safe delivery. We are not responsible for items damaged or lost in shipping while being returned. 

• A store credit code will be issued to the email address assisted with the order within 7-10 business days. 

• Please remember that discount codes cannot be applied after an order is placed. If you cannot use your credit, please email us and ask for assistance before placing your order. 
  
  
• Please be aware that items returned without first being submitted through the return portal will not be able to be processed as a return. 
  
  
• Please be advised that we no longer offer exchanges via the paperwork in the return. We advise that you purchase the desired item with your credit once your return has been processed. 
  
  
• A restocking fee of 10% purchase price will be applied to all eligible returns.