Shipping policy

SHIPPING INFORMATION:

  • Shipping and order processing for IN STOCK items generally take at minimum 4-5 business days to be processed and packaged before they are shipped out of our headquarters. Once your order has started being processed by our staff, you will begin getting email notifications regarding your order with tracking.   
  • Shipping procedure for IN STOCK pads: Once your order has began being processed by us, you will receive an email stating that your order is on the way. Within that email, you will see tracking for your order. If the tracking shows that it is awaiting pickup from the carrier, it means that it has not left out facility yet. In some cases, this could mean that the carrier simply did not scan the package in upon pickup. Please keep checking your tracking for updates on package movement.
  • Shipping procedure for RE ORDER pads: Once your Saguaro reorder pad has been made to your specifications and arrived here to Saguaro headquarters, we photograph and process your special pad. This can take a few days as our pads arrive in large shipments. Once your order has began being processed by us, you will receive an email stating that your order is on the way. Within that email, you will see tracking for your order. If the tracking shows that it is awaiting  pickup from the carrier, it means that it has not left out facility yet. In some cases, this could mean that the carrier simply did not scan the package in upon pickup. Please keep checking your tracking for updates on package movement.
  • All Saguaro shipments include tracking and delivery confirmation that is emailed directly to our customers automatically. If you did not receive these notifications, please ask us to resend them to you. 
  • If your tracking shows delivered but you have not received your package, please contact the shipping service directly. On our end, there is very little we can do to aid you in tracking a lost package and therefore, we are not responsible for tracking down lost packages. We cannot be held accountable for packages that are lost or stolen when the tracking shows delivered with confirmation. 
Any lost package inquiries can be made with the following: 
UPS: 1-800-742-5877
USPS: 1-800-275-8777
International USPS: 1-800-222-1811
 
Shipping Time Frame Disclaimer: 
Saguaro Show Pads in NOT responsible if the package is not delivered in the carrier defined shipping times. Once the package is picked up, we cannot control how long it takes to ship to your doorstep. Shipping companies are facing COVID related challenges that could prevent package from being delivered in the allotted time on the initial tracking number. We will NOT refund additional shipping charges if the carrier fails to meet their estimated shipping times laid out within the tracking information.
Saguaro Show Pads is not responsible for: carrier related shipping delays, international duties or custom fees, lost packages, damaged packages, or packages that are marked delivered by the carrier service.
Please contact your local Post Office or UPS post to obtain information regarding your lost package.