Shipping Policy
Shipping Policy
We take great care in preparing and shipping every Saguaro order. Please review the information below before placing your order.
Order Processing
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Orders are processed within 2–5 business days, excluding weekends and holidays, unless otherwise stated on the product listing.
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During high-volume periods, sales, and major events, processing times may be extended.
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Custom and made-to-order items have separate production timelines, which will be noted on the product page.
Shipping Methods & Rates
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Shipping rates are calculated at checkout based on order weight, destination, and carrier rates.
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We ship using trusted carriers including USPS, UPS, and FedEx.
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Expedited shipping options may be available at checkout when applicable.
Domestic Shipping (United States)
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We currently ship to all U.S. states and territories.
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Delivery times vary based on location and selected shipping method.
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Estimated delivery times are provided by the carrier and are not guaranteed.
International Shipping
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We offer international shipping to select countries.
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International customers are responsible for all customs fees, duties, taxes, and import charges.
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These fees are not included in your order total and are determined by your local customs authority.
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We are not responsible for delays caused by customs processing.
Shipping Confirmation & Tracking
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Once your order ships, you will receive a confirmation email with tracking information.
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Please allow up to 24 hours for tracking updates to appear.
Address Accuracy
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Customers are responsible for providing accurate and complete shipping information.
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Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.
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We are not responsible for packages delivered to incorrect addresses provided at checkout.
Lost, Stolen, or Delayed Packages
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Saguaro Show Pads is not responsible for packages marked as “delivered” by the carrier.
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We are not liable for lost, stolen, or delayed packages once they are in the carrier’s possession.
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If your package is delayed or missing, please contact the carrier directly using your tracking number.
Damaged Packages
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If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item.
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Claims submitted outside this window may not be eligible for review.
Split Shipments
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Orders containing multiple items may ship separately depending on availability and fulfillment location.
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You will receive tracking information for each shipment.
Questions & Support
If you have questions regarding shipping, please contact us at:
📧 customerservice@saguaroshowpads.com
We are happy to assist you.
